Shopping cart is empty upon checkout-

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  • #289128

    Joe Nocc

    Shopping cart is empty upon checkout- I read about fixing the Absolute path in the php.ini file but do not know the steps to follow to do this successfully. Could you help? I can access the php.ini or could give access to the php directory. This is a II6 Web Server. 2003.


    Sean Davis

    Hi, Joe. Could you please go to Downloads > Tools > System Info and paste the contents here?


    Michelle Grant

    Hello I also need these instructions : )



    Sean Davis

    Michelle, is it that your cart is empty on checkout?


    Michelle Grant

    Yes unfortunately so… can I post in this thread as it seems the same issue or do I need my own? I am just about to try the troubleshooting in this post and have spoken with the IT people in Australia (not hugely helpful, as they are contacting the hosting company for me)

    Cart was intermittently empty and now always empty.


    Sean Davis

    Michelle, after trying the troubleshooting, if you still have issues go ahead and start your own ticket. It’s much easier to manage that way.


    Michelle Grant

    Starting one now, thanks!

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