Shopping cart is empty upon checkout-

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  • #289128

    Joe Nocc
    Participant

    Shopping cart is empty upon checkout- I read about fixing the Absolute path in the php.ini file but do not know the steps to follow to do this successfully. Could you help? I can access the php.ini or could give access to the php directory. This is a II6 Web Server. 2003.

    #289142

    Sean Davis
    Keymaster

    Hi, Joe. Could you please go to Downloads > Tools > System Info and paste the contents here?

    #291947

    Michelle Grant
    Participant

    Hello I also need these instructions : )

    Thanks,
    Michelle

    #292025

    Sean Davis
    Keymaster

    Michelle, is it that your cart is empty on checkout?

    #292260

    Michelle Grant
    Participant

    Yes unfortunately so… can I post in this thread as it seems the same issue or do I need my own? I am just about to try the troubleshooting in this post https://easydigitaldownloads.com/support/topic/urgent-unable-to-accept-orders-always-shows-your-cart-is-empty/ and have spoken with the IT people in Australia (not hugely helpful, as they are contacting the hosting company for me)

    Cart was intermittently empty and now always empty.

    #292338

    Sean Davis
    Keymaster

    Michelle, after trying the troubleshooting, if you still have issues go ahead and start your own ticket. It’s much easier to manage that way.

    #292341

    Michelle Grant
    Participant

    Starting one now, thanks!

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