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We understand that getting the support you need isn't always the easiest task. Rather than make you wait, we aim to provide assistance along the way, even before replying. Please have a look at the information below in order to make this experience as smooth as possible.

Give us about 24 hours (48 on weekends)

Our friendly support team is ready to help resolve any issues you may be experiencing. Please allow us a little more time to respond on weekends and holidays. We appreciate your patience.

All communication via email

Once we've reviewed your support ticket, we will respond to you via email. You may reply directly. All subsequent correspondence that pertains to your initial ticket should remain in that email thread.

Browse the documentation

If you haven't had a chance to browse the documentation, feel free to do so while we review your support ticket. Be sure to use the search form to find documentation specific to your inquiry. See documentation

Troubleshooting tips & techniques

While some issues are more complex than others, basic troubleshooting can be performed to help track down just about any problem. Have a look at our recommended troubleshooting techniques.