Every eCommerce store is unique. Every customer is unique, and also to a certain extent, every purchase is unique in some way. After working with clients and Easy Digital Downloads customers for a few years, I’ve really come to appreciate how different everyone’s businesses and implementations of EDD can be. These experiences have lead to the development of many extensions for Easy Digital Downloads and the latest one we want to tell you about is EDD Message.

This new extension is a perfect example of one born from many unique customer requests and use cases. We’ve routinely encountered in support, and even in our own projects, a need for a simplified tool for communicating with customers and vendors through Easy Digital Downloads. EDD Message is our new solution to those numerous cases where unique messages, alerts, questions and even files, need to be delivered easily and instantly to individual customers and vendors.

What does EDD Message do?

This extension creates a new view on the individual customer page for creating custom, unique messages which can be sent to the customer. These messages can include any kind of content, including file attachments. Attaching files is especially useful for cases where some kind of custom service was paid for by the customer, like logo design or document translation or countless other services which require following up with an individual customer.

After the message is sent to the customer, its contents are logged so you’ll retain a record of everything sent in the past.

In addition to support for standard customers, EDD Message has been developed to integrate closely with Frontend Submissions, our popular marketplace solution. This integration includes functionality for messaging vendors directly, just like customers, so store owners can improve communication with all those selling on their site.

Lastly, and perhaps best of all, with this extension, vendors are also given the ability to send custom messages directly to their own customers. When visiting their vendor dashboard and viewing the table of past orders, vendors can now simply hit a button to send something to a customer associated with one of the orders. Then they can provide that customer with whatever information they desire.

We’re very excited about this new extension and hope it helps many store owners improve communication and provide better services to their customers. You can check out the EDD Message product page here to purchase. If you have any questions or thoughts that you’d like to share, feel free to consult the documentation and/or leave a comment below.