Email delivery is an important part of any eCommerce store, especially digital eCommerce where the email receipts contain download links to the purchased files. Email delivery is also, unfortunately, one of the most common aspects of eCommerce to be unreliable. This is due to many factors, including hosting accounts, spam filters, and email delivery services. Thankfully, there are a number of solutions to making email delivery nearly 100% reliable so that you can be assured email receipts, sale notifications, product submissions, and all other emails are delivered reliably.
Easy Digital Downloads Blog
WordPress Tutorials, Tips, and Resources to Help Grow Your Business
Software Licensing is one of our essential extensions that truly sets Easy Digital Downloads apart. It is what makes it possible for so many great software products to be sold and managed by developers and product creators around the world. It is also one of our oldest extensions and was first released on September 12, 2012. Many parts of the plugin have begun to show their age. Today, however, we’re thrilled to announce the release of version 3.5 of Software Licensing, an update that makes dramatic improvements throughout the entire plugin.
Cart abandonment is a serious issue for eCommerce stores. It is so significant, in fact, that focusing even a small amount of effort into recovering those abandoned purchase attempts can have a dramatic effect on a company’s revenue through their online store. Jilt is a service that helps store owners recover lost revenue from abandoned checkouts.
Eighteen months ago, the team here at Easy Digital Downloads started the process of migrating our support system from an open forum to using Help Scout to manage our interactions with users and customers. So far it’s been a tremendous improvement that has helped us to provide top-notch support at scale. The goal of migrating from an open forum to this email-based support channel was to be able to manage support threads easier, get better reporting to where we needed improvement, and offer a more personal experience. The migration is complete and now it is time to say good bye to the forums.
During eCommerce transactions, customers are far more likely to abandon their purchase if they leave the checkout screen in order to make adjustments to their purchase, so keeping customers on the checkout screen is a great way to improve conversion rates.
When a product includes multiple purchase options, such as license levels, allowing customers to select the price option they wish to purchase from the checkout screen can help prevent customers from leaving the checkout screen if they change their mind on which option to purchase.
Today we are super stoked to announce the complete overhaul of our iOS app. We’ve been working on it for nearly a year now and we are very excited to showcase the easiest way to see how your EDD store is doing on an iPhone or iPad. The app has been completely redesigned to make it easier to see store stats and view a variety of store metrics. We’ve made the app be compatible with our entire REST API (including Recurring Payments, Commissions and Reviews). EDD iOS bring full support for iOS 10 along with a Watch app. An Apple Watch app has been bundled with the main app so that you can see your store’s stats with a flick of the wrist!