Eighteen months ago, the team here at Easy Digital Downloads started the process of migrating our support system from an open forum to using Help Scout to manage our interactions with users and customers. So far it’s been a tremendous improvement that has helped us to provide top-notch support at scale. The goal of migrating from an open forum to this email-based support channel was to be able to manage support threads easier, get better reporting to where we needed improvement, and offer a more personal experience. The migration is complete and now it is time to say good bye to the forums.
Easy Digital Downloads Blog
WordPress Tutorials, Tips, and Resources to Help Grow Your Business
During eCommerce transactions, customers are far more likely to abandon their purchase if they leave the checkout screen in order to make adjustments to their purchase, so keeping customers on the checkout screen is a great way to improve conversion rates.
When a product includes multiple purchase options, such as license levels, allowing customers to select the price option they wish to purchase from the checkout screen can help prevent customers from leaving the checkout screen if they change their mind on which option to purchase.
Today we are super stoked to announce the complete overhaul of our iOS app. We’ve been working on it for nearly a year now and we are very excited to showcase the easiest way to see how your EDD store is doing on an iPhone or iPad. The app has been completely redesigned to make it easier to see store stats and view a variety of store metrics. We’ve made the app be compatible with our entire REST API (including Recurring Payments, Commissions and Reviews). EDD iOS bring full support for iOS 10 along with a Watch app. An Apple Watch app has been bundled with the main app so that you can see your store’s stats with a flick of the wrist!
We have been putting a lot of work and focus into our Recurring Payments plugin and today we’re excited to announce the next set of improvements. With the release of version 2.6 of Recurring Payments, subscription signups with free trials are now fully supported.
Our Free Downloads extension just hit its second major milestone and, since it was first released, it has grown to become one of our most popular official extensions. In the last year and a half we have been working to bring you new features and more flexibility with the goal of making Free Downloads the perfect platform for managing free products through Easy Digital Downloads. With this latest release, we’ve pulled all the stops and brought you a completely reimagined download manager. Take a look and tell us what you think!
The Upload File extension has come a long way since its initial release in late 2013. Designed to allow collecting specifications, images and similar from customers, Upload File has long served its purpose, but never really lived up to its full potential. All that changes with the recently-released version 2.0.0.