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Easy Digital Downloads Documentation
Documentation, Reference Materials, and Tutorials for Easy Digital Downloads

How can Frontend Submissions vendors manage their own support?

If you’re a site owner you don’t want to answer support requests for all of your vendors.  This document will show you how to make it so customers contact vendors directly.

Step 1: Adding Comments Support to Downloads

Adding comments support to downloads will make it so that customers can post questions directly on a product page. To learn how to do this,
read our documentation on adding comments support to downloads.

Step 2: Communicate With Your Vendors

Technologically Step 1 is all you need to do. Once comments are on however, you need to communicate with your vendors that they’re now responsible for paying attention to those comments and responding to them.