Software Licensing – License Renewal & Expiration Reminder Emails
A key aspect of running a site with the Software Licensing extension is the ability to inform your customers when their licenses are coming up for renewal or are expired. This can help increase renewal rates. The Software Licensing extension for Easy Digital Downloads has a full-featured system for configuring and customizing these emails.
Recurring Payment Emails: When a license is associated with a Recurring Payments Subscription, the Recurring Payments emails will be used in lieu of the Software Licensing renewal emails.
To set up renewal/expiration reminders, go to Downloads > Emails > Add New Email > Add License Renewal Notice.
Email Editor
See the email settings for details on editing emails.
Email Send Periods
Software Licensing comes with a standard set of send periods to allow a very customizable set of emails to be sent to customers. You can send emails with any of the following send periods:
- One Day Before/After Expiration
- Two Days Before/After Expiration
- Three Days Before/After Expiration
- One Week Before/After Expiration
- Two Weeks Before/After Expiration
- One Month Before/After Expiration
- Two Months Before/After Expiration
- Three Months Before/After Expiration
- At the time of Expiration
The License renewal email unsubscribe Feature
From time to time a customer may not want to renew their license. The {unsubscribe_url} email tag gives you the ability to provide a link in the reminder emails that allows the customer to easily unsubscribe from receiving any further emails related to that specific license. They will still receive renewal notices for any other licenses. As an administrator, you can view an unsubscribe URL for a specific license by viewing the License Details card.