Frequently Asked Questions

Cart Empty at Checkout

Easy Digital Downloads has a native shopping cart system that allows store visitors to add multiple items to their shopping carts before checking out. However, there are a number host, site, and browser configurations that can break this functionality and cause the cart to appear empty at checkout. Below is a list known reasons why […]

How do I show a user’s purchase history?

As long as the user has created an account on your site, and is logged-in, you can use the [purchase_history] short code to display a history of their purchases and associated download files. More details.

Email receipts are not being sent. Why?

To resolve this issue, follow the same steps as listed in Why do my payments stay as pending?. If that does not resolve the issue, please install the Configure SMTP plugin in order to make email sending in WordPress more reliable. Also ensure that you have checked your spam folder as emails sent from WordPress […]

Why do my payments stay as pending?

Easy Digital Downloads is designed to automatically mark payments as Complete once a purchase has been successfully verified through the payment processor. If your payments are not being automatically marked as Complete, it usually means that one of several common issues is occurring. In order for a payment to be marked as complete, Easy Digital Downloads has to be […]

How to resolve 404 errors on product pages?

To get rid of the 404 error when viewing a download, you need to resave your permalink structure. Go to Settings > Permalinks and click “Save Changes”. If resaving the permalink structure does not resolve the 404 errors, try deactivating all other plugins and switching to one of the default WordPress themes to determine if […]

How do I Show a List of My Products?

You can either view the downloads archive at yoursite.com/downloads or you can use a short code on any post or page. Use the [downloads] short code for showing a list or grid of products.

How do I Show My Shopping Cart?

There are three ways you can show the downloads shopping cart: 1. Use the short code and simply place on a page or within a text widget. 2. Use the included widget. Go to Appearance > Widgets and place “Downloads Cart” into any widget area available. 3. Use the template tag and place the following […]

How to Install an Extension

In order to utilize any of our EDD Extensions, you’ll need to first install and activate them. The process is just like installing a normal plugin. In your WordPress dashboard, go to Plugins > Add New. From there you’ll see an option for “Upload”. Click the “Browse” button, navigate your computer files and select the […]