Download Failed: Unauthorized
1. Expired License
This is happening either because the license key is expired or it is not activated on the URL the extension is installed on. This can sometimes happen if you install the plugin and activate the license key on a temporary URL and then update the site to the final URL.
log into your account, click on the License Keys tab, then click on the Manage Sites link for the license key. From that page you will be able to add or remove URLs for the license. Once the proper URL is registered on the license key, you will be able to install the update.
- How do I renew an existing license key?
- Policy: License Renewals
- How do I get updates for extensions?
- Updates don’t show up for my extensions
Once your license is up to date automatic updates should resume without issue.
Download failed. Too many redirects and/or Download failed. Unauthorized
If you (or a customer) see this when attempting to update a plugin, confirm there is a file selected in for ‘Update File’ in the Licensing metabox in the product settings.
Example of error: “An error occurred while updating
See Too many redirects on a download for more details on this error.