Instead of a time-limited trial, Easy Digital Downloads gives you two risk-free ways to try it before you commit to a paid pass. You can use the free version of Easy Digital Downloads, or buy a paid pass backed by our 14-day money-back guarantee.
This guide explains how each option works and how to request a refund if a pass isn’t the right fit for your store.
Starting With the Free Version
The free version of Easy Digital Downloads is a good place to start if you want to explore the plugin at your own pace. It’s available on WordPress.org. You can use it to set up your store and sell digital products for as long as you like.
For setup steps, see our guide to installing and activating Easy Digital Downloads.
When you’re ready for paid features, a pass unlocks Easy Digital Downloads (Pro) with a single license key.
How Does the 14-Day Money-Back Guarantee Work?
Every paid pass (Personal, Extended, Professional, and All Access) is backed by our no-risk money-back guarantee. If you decide within 14 days of buying a new pass that it isn’t for you, let our support team know. We’ll refund your purchase.
This gives you 2 full weeks to use the paid features on your own site and see how they fit your store. You can compare what each pass includes on our pricing page.
Note: The 14-day guarantee applies to new pass purchases only. Upgrades and manual renewals of expired passes don’t qualify. Refunds on automatic renewals are subject to our Terms and Conditions.
Next, we’ll cover how to ask for that refund if you need it.
Requesting a Refund Within 14 Days
Refund requests go to our billing team. Log in to your Easy Digital Downloads account and open the Support tab. The chat assistant there can’t process refunds, so look for Did your question get answered? and click No. Then, choose Account/Billing and fill in the form.
Your request needs to reach us within 14 days of buying your pass. Before we process a refund, we may ask for the chance to fix whatever isn’t working for you.
For the full list of refund details, see our Refund Requests guide.
To see the complete policy, read our Terms and Conditions and Refund Policy.
FAQ on EDD Free Trials
Below, we’ve answered some of the most common questions about trying Easy Digital Downloads.
Can I offer free trials to my own customers?
Yes. The Recurring Payments/Subscriptions feature lets you add a free trial to any subscription product in your store. Customers enter their payment details at checkout. They aren’t charged until the trial ends. Subscriptions is included with every paid pass, starting with Personal.
For setup steps, see our Subscriptions setup guide.
Can I get a refund on a renewal?
No. The 14-day guarantee applies to new pass purchases only. Refunds on automatic renewals are subject to our Terms and Conditions. If you don’t want your pass to renew, you can cancel your subscription from the Billing tab of your account before the renewal date.
For cancellation steps, see Can I Cancel My Subscriptions?
What currency will my refund be in?
All prices, fees, and refunds are in US dollars (USD). Your refund matches the USD amount you paid. If your card uses a different currency, the amount you see depends on the exchange rate on the day of the refund.
How long will my refund take to show up?
Some refunds appear right away. Others can take 5 to 10 business days to show up on your credit card statement.
Who do I ask if I have questions before I buy?
Our team is happy to help with pre-sales questions. To send us a message, visit our Contact page and choose the option for a basic question.
