Common Questions

• Migrating to Easy Digital Downloads from Gumroad
• Do I need an SSL Certificate?
• FAQs
• Configuration for Lighttpd fastcgi-php.conf
• Customers Can’t Access License Information
• How can I ignore Local Host URLs for Activation?
• Spider Cache
• Will Easy Digital Downloads work on WordPress.com?
• Does Easy Digital Downloads Work With LearnDash?
• What information will be tracked by opting into usage tracking?
• Hyper Cache Configuration
• Why can’t a customer see their purchase history in their account?
• Download Issues with iOS (iPad, iPod, iPhone)
• Updates don’t show up for my extensions
• Discount codes: NULL error message when applying discount
• Do you offer free trials?
• WP Super Cache
• Refund Requests
• What file types are supported?
• Configuring Cache for Easy Digital Downloads
• Does Easy Digital Downloads work with Cloudflare?
• Category in Download URL
• Caching Issues
• Is the downloads shortcode responsive?
• W3 Total Cache Config
• Can I run WooCommerce and Easy Digital Downloads at the same time?
• Email address already in use
• Download Failed: Unauthorized
• Can I sell physical products with Easy Digital Downloads?
• Customer must login to complete payment. Why?
• How can I show a “Log Out” link to my customers?
• User Verification for Easy Digital Downloads
• Videos / songs play in the browser instead of downloading
• Helpful tips and troubleshooting techniques
• Too many redirects on a download
• Can customers create accounts?
• How to edit the Download (Archive) Page
• What is the difference between Forced Download and Redirect Download?
• Why are email receipts and/or sales notifications not being sent?
• Will Easy Digital Downloads work with my theme?
• Download Category and Tag Templates
• How to Build Single Product Templates
• License Renewal
• PayPal payments not marked as Complete
• What do the different payment statuses mean?
• How can I use files that are too large for WordPress to upload?
• Shopping Cart Is Empty at Checkout
• Download Files Not Protected on NGINX
• Terms and Conditions and Refund Policy
• What is this error, and how do I resolve it?
• What does “Pending” mean? Is there a problem?
• Do download links expire?
• PayPal Error: Things don’t appear to be working at the moment.
• Schema and Structured Data Support
• Zip file automatically un-zips upon download
• Download fails due to Network Error